If the items you bought from Eastbay didn’t meet your expectations, then you can return them for a refund or exchange.
Here's what you need to know for store/mail returns and exchanges:
- You have up to 45 days from the original shipment date to complete an online return.
- There will be $6.99 deducted from your refund when a Ready Returns Label is used, and a “Refund” is selected.
- The items must be in new condition and repackaged in the original box. Include all tags and packaging materials.
- You'll receive a credit in the original payment method once we get your items.
Keep your email address and order number handy to:
The fine print
- We don't accept COD returns
- We don't accept international returns
- Restock fees may apply
- On average, returns will reach us in 3-7 business days.
- Our free exchange policy excludes bulk orders and orders shipped directly from the manufacturer.
- Free return shipping for exchanges is limited to standard delivery within the contiguous United States and APO/FPO addresses.
- Our free return policy for exchanges excludes bulk orders and orders shipped from the manufacturer.
- If you request express or overnight shipping for your exchange, then you'll cover the full shipping cost.
- We'll send your exchanged items to one address.
Refunds and exchanges with Klarna
- Mail your items to us – store locations cannot accept Klarna returns
- Klarna takes about 5-7 business days to process and post your refund to your original payment method
- Learn how Klarna handles refunds