What happens to my XPoints when I return items or cancel an order? Points will be removed from your account when you return items or cancel an order. Related articles Contact Us Can I change or cancel an order? Lost Package, Damaged Package or Missing Items? How long does it take for my order to ship out from your distribution center? I am already a loyalty member of one or more of the Foot Locker family brands. Does my membership transfer to the FLX Program?