When returning an item you purchased, please include the return form which is located on the reverse side of the invoice received with your shipment.
Fill out the required information and enclose the form inside your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return on a full sheet of paper.
If the item is an exchange, please include the style number, size and color of the product you would like exchanged. Use the SmartLabel (US only) attached to your original invoice (see instructions below) or send your package via standard Ground Service/USPS insured or Federal Express.
Outside the US, please send your package via International Mail.
500 N 72nd Ave.
Wausau, WI 54401
If you requested an exchange it will be shipped to you with no additional shipping cost.
For our customers within the United States Eastbay offers Free Returns!
To print out a free return label and to start the process please click here.