Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account.
For a limited time, we are offering free returns to our customers within the United States. You may disregard the following message that is on your invoice, "We will deduct a $6.99 Return Label fee from your refund." The $6.99 charge will not be deducted.
The $6.99 charge will not be deducted for an exchange deemed as defective merchandise.
Refunds and gift cards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit prior to 90 days, we will also include the standard shipping charges in your refund.
- If you have your original receipt, you may exchange or refund to your original form of payment.
- If you have a gift receipt, you may exchange or get credit only.
Start your Return or Exchange:
For our customers within the United States, Eastbay offers Free Returns!
Click here to print a free return label and begin your return or exchange.