Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account.
We will deduct a $6.99 Return Label fee from your refund when our prepaid Ready Returns Label is used
The $6.99 charge will not be deducted for an exchange deemed as defective merchandise.
Refunds and gift cards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit prior to 45 days, we will also include the standard shipping charges in your refund.
- If you have your original receipt, you may exchange or refund to your original form of payment.
- If you have a gift receipt, you may exchange or get credit only.
Start your Return or Exchange:
For our customers within the United States, Eastbay offers free exchanges when the requested exchange item is available at our warehouse!
Click here to print a free return label and begin your return or exchange.