Start your Return or Exchange:
For our customers within the United States, Eastbay offers Free Returns!
Click here to print a free return label and begin your return or exchange.
Please include the return form located on the reverse side of the original invoice. Don't have the original invoice? Download and fill out our customer service form.
Fill out the required information and enclose the form inside your package.
- If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return on a full sheet of paper.
- If the item is an exchange, please include the style number, size, and color of the product you would like exchanged.
- Use the SmartLabel (U.S. only) attached to your original invoice (see instructions below) or send your package via standard Ground Service/USPS insured or Federal Express. Outside the United States, please send your package via International Mail.
500 N 72nd Ave.
Wausau, WI 54401